Why does the cooperative charge me to move a pole?
The cooperative incurrs costs when a pole is moved. If a pole is moved at the member's request, the member is required to pay in advance the nonbetterment cost of relocating the pole. Nonbetterment costs are the costs to replace the facilities that were already existing. Albemarle EMC may choose to upgrade those facilities, but the member will not be charged for the upgrade. This ensures that all members do not absorb the cost for the work that, otherwise, would be necessary.
Who owns the meter base?
Residential members generally own the meter base. Albemarle EMC provides the meter base required for special applications. These special applications include metering for three-phase services and some large single-phase services. Your electrician determines which type of metering is necessary for a new service.
What voltage should I have at my outlet?
The normal expected voltage is approximately 123 volts AC. This voltage will vary according to your location on the electrical system. If you live close to a substation, the voltage will likely be higher. If you live near the end of the line, the voltage can be lower. These values vary according to load, which changes throughout the day.
Will the cooperative supply me with three-phase service?
Yes. However, when a member or an individual requests that the cooperative supply electric service in a manner requiring equipment and facilities in excess of these the cooperative would normally provide, such excess equipment and facilities will be provided at the cost of the member.
Does the utility protect my electronics from surge damage?
The cooperative has high voltage surge suppressors that are made to protect the equipment that brings electricity to your home or business. The member is responsible for protecting any equipment beyond the point of delivery. The cooperative does offer surge suppressors to guard the member's equipment beyond the point of delivery.
Can I have my overhead service changed to underground?
Yes. Please call the co-op at (252) 426-5735 to schedule a service technician to meet with you. The fee is based on the distance from the power line to your house or business.
How is the amount of my security deposit determined?
The deposit amount is based on a credit score as determined by Experian Information Solutions Inc. The deposit ranges up to $325 depending on that score. If you have questions about your credit score, visit the Experian Web site.