A Touchstone Energy Cooperative

Report An Outage

Albemarle EMC maintains a 24-hour dispatch center. Please report all power outages to the dispatch center by calling 1-800-274-2072.

Because a power outage can affect hundreds of consumers, your call may be answered by a computer so that we may effectively manage the large call volume. When you call, the number you are calling from is sensed by the computer. If this number matches the number we have for you in our database, it will instantly notify our dispatchers of your address and location. We can then dispatch crews quickly and efficiently to where they need to go. Because your telephone number is an important factor in our ability to quickly respond to your outage, please contact us if your telephone number changes so that we may update our records.

Regardless of whether the number you are calling from is in our database, all callers will have the opportunity to leave a voice message. Please do so; we listen to each and every call.